When you ask technicians about their job satisfaction, they smile and tell you things are great
Currently, there are 258 technician programs that are or are becoming accredited, and the need for and recognition of standardized technician training programs continues to grow
Three groups chose to develop behavioral interview scenarios for pharmacy technicians, central pharmacists, general clinical pharmacists and pharmacy students/interns or pharmacy residents in the PLA module Leadership Influence: Maximizing Yours and Developing Others that I teach with Jennifer Tryon and Kate Farthing
Do you have credibility as a leader? The following are some of the key points from Kouzes and Posner’s revised and updated Credibility How Leaders Gain and Lose It, Why People Demand It. As with all my blogs I am not attempting to provide a complete review of this book but rather selected...
1 Comment - When I staff the pharmacy one weekend day a month I make it a point to do some "technician work" to model that behavior for my pharmacists
Extend engagement outside your four walls to include all stakeholders so you benefit from their input Tactics include Navigating the environment Seek input from team members at all levels especially from technicians and new pharmacists while asking challenging questions to those with experience Share the leadership role and develop all staff as “little L” leaders on their shift or in their practice since working at the frontline they know exactly needs to change
Do your employees like to tell people where they work Ensure that even the central staff and all pharmacy technicians know the value of their work Show how the daily work makes sense and is intrinsically rewarding Employees should feel that their duties makes sense to them The work gives them energy and pleasure They know how their job fits in with everyone else’s The culture is everyone’s job is necessary Have rules people can believe in or there are no stupid rules When was the last time you ask what no longer makes sense Are things kept simple Are rules are clear and apply equally to everyone with no double standards Do you resist red tape Please feel free to add your comments so we all continue to learn from each other
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The following behavioral based interview questions with suggested follow ups come from a group case completed in the PLA (Pharmacy Leadership Academy) Module Two Leadership Influence by Sumaira Ansari, Alison Smith, Valerie Smith, Jon Ternus, William Turner, Marianne Whittaker and Ronald Williams. Pharmacy Technician Sample interview questions with possible follow-up questions: ► I see that you currently work at CVS
I feel that this can give you a good idea of what they expect from the management team and also gives you a good idea if they are a solid fit for your team. For technicians: Where do you think you fit into the patient care process/ what do you think your role is? This is to identify if the technician feels that they contribute to patient care or not
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Pharmacy TechnicianDomain: Time Management & Priority Setting Scenario: Workload can be unpredictable for a technician. Give a specific example of a time you were overwhelmed by the numerous tasks that required completion by the end of the day